Absolutely! We’d be delighted to create custom jewelry just for you. Reach out to us at info@loraida.com to schedule a consultation by phone, where we can explore your vision in detail. We look forward to bringing your ideas to life!

Absolutely! We offer resizing services for most of our rings. Simply email us at info@loraida.com, and we’ll provide details on the process and associated costs.

Sales tax is charged in 45 states, including California, New York, Florida, and Texas, as well as the District of Columbia. States without sales tax are Alaska, Delaware, Montana, New Hampshire, and Oregon. Tax will be calculated and displayed at checkout if applicable.

For all international orders, please note that the customer is responsible for any taxes and duties required by their country's customs. Unfortunately, we cannot pre-calculate these fees, as they vary by country.

If you encounter any issues while placing your order or would like to inquire about delivery timeframes, please email us at info@loraida.com, and we’ll be happy to assist you.

Your satisfaction is our top priority. If you need your order by a specific date, please email us at info@loraida.com, and we’ll do our best to accommodate your request. However, expedited delivery cannot be guaranteed.

Once your order is ready to ship, you’ll receive an automated email with your tracking information. For insurance purposes, all orders require a signature upon delivery—no exceptions.

If your jewelry becomes damaged, email us at info@loraida.com, and we’ll guide you on repair options. We’re always here to help restore your piece, whether it needs fixing, polishing, or general maintenance, to ensure it looks as beautiful as the day you received it. Avoid attempting at-home fixes, as this can cause further damage.

To maintain the beauty of your jewelry, avoid exposure to harsh chemicals, perfumes, and lotions. Clean your pieces regularly with a soft, lint-free cloth. For gold and gemstones, use warm water with mild soap and dry thoroughly. Store your jewelry in a dry, cool place, ideally in a fabric-lined box or pouch, to prevent scratches and tarnishing.

Store each piece separately to avoid scratches and tangling. Use a soft pouch or a jewelry box with compartments. Keep your pieces away from direct sunlight, heat, and humidity to preserve their finish.